Knowledgebase - Hostproto

Accepted Payment Methods We offer multiple secure payment options to make billing simple. Payment Methods Credit &...

Account Information Not Received After placing an order, an Account Information email is sent to you. If You Don’t See It...

Can I Set Up Automatic Payments? Yes, automatic payments are supported for certain payment methods. Credit Cards...

Common Billing Questions Here are answers to common billing-related questions. Why was I charged? Services renew...

Domain Renewal & Grace Period Explained Domain renewals are time-sensitive. If a domain is not renewed on time, it may stop working and...

How to Request a Refund or Cancel a Service Refunds and cancellations are handled through your client area. Refunds We offer a 14-day...

How to Use Account Credit Account credit is automatically applied to your future invoices. How It Works Credit is...

Why Was My Service Suspended? The most common reason for a suspended service is an unpaid invoice, but there can be other...