Frequently Asked Questions
- What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Bitcoin.
- Do you offer a money-back guarantee?
Yes, we offer a 14-day money-back guarantee on shared hosting plans for first-time customers. Domain registrations and certain add-ons are non-refundable.
- Where are your servers located?
Our hosting platform is powered by high-performance infrastructure located in Seattle, Washington, USA, providing strong connectivity and low latency.
- Do you oversell your hosting plans?
No. Hostproto follows a strict no-overselling approach to ensure consistent performance and fair resource allocation.
- What kind of storage do you use?
All plans use high-speed NVMe Gen4 SSD storage configured in RAID 10 for maximum performance and redundancy.
- What control panel is included?
All hosting plans include cPanel, with support for up to 7 team users to help manage your account and websites.
- Do you use LiteSpeed?
Yes, our platform runs LiteSpeed Web Server with LSCache support for improved performance and faster load times.
- What operating system do you use?
We use CloudLinux OS to isolate accounts and ensure stability, security, and consistent resource usage.
- Do you provide backups?
Yes, daily offsite backups are included with up to 30-day retention via JetBackup. Backups are a safety net, but we recommend keeping your own copies.
- Do you include malware protection?
Yes, all accounts are protected with Imunify360, providing real-time malware scanning and proactive defense.
- Do you offer DDoS protection?
Yes, our infrastructure includes network-level DDoS protection to help keep your services online.
- Can I install applications easily?
Yes, Softaculous allows one-click installation of hundreds of apps, including WordPress, Joomla, and more.
- Do you support WordPress?
Yes, WordPress is fully supported and includes WordPress Toolkit with vulnerability protection and management tools.
- Do you support other languages like Node.js or Python?
Yes, you can deploy Node.js and Python applications directly within your hosting environment.
- Do you offer Git support?
Yes, cPanel includes Git™ Version Control so you can manage repositories and track changes.
- Can I choose my PHP version?
Yes, you can select PHP versions ranging from 5.6 up to 8.4 depending on your application needs.
- Do you provide website builders?
Yes, SiteJet with AI tools and SitePad are both included to help you quickly build and manage websites.
- Do you offer caching solutions?
Yes, Redis caching is available along with LiteSpeed LSCache to improve performance.
- Do you offer free website migrations?
Yes, we provide free website migrations to help you move your site to Hostproto with minimal downtime.
- Do you include SSL certificates?
Yes, free SSL certificates are included for all domains and subdomains using AutoSSL.
- Do I get SSH access?
Yes, secure jailed SSH access is available for advanced users.
- What limits are included with my plan?
All plans include unlimited bandwidth, subdomains, domain aliases, FTP accounts, MySQL databases, and email accounts, subject to fair usage.
- How do you handle resource usage?
Resource usage is monitored and controlled to ensure fair performance across all users. If needed, we may recommend upgrades.
- Do you monitor uptime and site health?
Yes, site quality monitoring and uptime checks are included to help ensure your website stays online and performing well.
- What uptime can I expect?
We aim to maintain a 99.99% uptime level backed by reliable infrastructure and proactive monitoring.
- Do you offer support?
Yes, we provide 24/7 support through our client portal along with a growing knowledgebase for common questions.
